You don't need to scrub names from your notes. The platform does it for you. Here's what's happening, why, and how to know it's working.
Type whatever you naturally would. Names, phone numbers, addresses, NHS numbers — anything personal in your free-text notes gets stripped before the platform stores it. Your customer's identity stays in your primary claims system. ClaimsIQ captures the picture of the claim, not the people on it.
This isn't training you have to remember. It's just how the platform works.
While you're typing, an amber strip below the field flags any personal data it's noticed. You can ignore it, keep typing, and let the platform clean up automatically when you move on — or tap "Redact now" if you want to clean up instantly.
When you click out of the field (or save, or advance to the next beat), the platform redacts in place. A green confirmation appears for a couple of seconds showing what was stripped. Your text now reads with category tokens in place of the personal bits.
The category-shaped detail stays — vulnerability flags, cause, severity, claim cost, cover position, dates. That's what tools and supervisors need; that's what you keep. The identifying detail goes — names, phone numbers, emails, full postcodes (you'll see them reduced to the outward part, like M14 instead of M14 1AE), street addresses, account numbers, NHS numbers, NI numbers, dates of birth.
If you paste a broker email or eFNOL into FNOLIQ written, the platform strips identifiers from the paste before the AI extractor sees it and before anything is stored. A green banner shows you what was redacted. The redaction is visible in the textarea after — what you see is what's been stored.
The patterns are conservative — false positives (a legitimate piece of text mistaken for a name) are preferable to false negatives. If you see a case where personal data slipped through into a saved note, tell your team admin. They have a tool that sweeps existing claims and surfaces anything that needs cleanup.